Mediation is one of the main ways RA's get to deal with conflict management. As an RA, it is important to add those skills into your strengths in the case of having to mediate between two or more residents. When a mediation is necessary, it is important for the RA to not allow personal opinions/feelings come in the way of resolving the issue at hand. On the contrary, it is crucial for an RA to have control over the conversation; making sure all parties use "I statements" and respecting each other's points are crucial when coming to solve the problem.
Fortunately, I never had to conduct any official mediation between any of my residents. However, my problem solving skills came in handy multiple times. In a minor conflict, I was in a position where two roommates were arguing in the midst of my program. In order to keep the program running and ensure the problem did not escalate, I pulled the roommates aside and used my restorative skills to solve the issue at hand.