Despite the greatest efforts to avoid conflict as an RA, it's almost inevitable to run into some unwanted trouble. In the case of that happening, Resident Assistants have to be on their toes at all times and deal with whatever situation that is present in a suitable manner. Conflict management is one of the most delicate situations to deal with as an RA due to the natural human emotion factor when residents are in such situations. As a Resident Assistant, knowing the correct resources to help in such situations may be the fine line between finding the solution to the problem and completely losing the residents' trust.